Crossroads Care Gloucestershire is a registered charity that has supported unpaid carers and individuals with care needs for over 40 years. They provide high-quality respite care services, allowing carers to take essential breaks while ensuring loved ones are in safe, professional hands. Their services span across Gloucestershire, including Stroud, Tewkesbury, Cheltenham, Cotswold, Forest of Dean, and Gloucester.
Crossroads has been a valued customer for nearly ten years. Initially, Pastel provided their mobile phones and landline system, resolving persistent issues they previously faced with EE and saving their team valuable administrative time. In 2022, they chose to entrust us with their IT support, too, as it made commercial sense to have all their business services from a single provider.
Since taking on full IT support for Crossroads, we’ve successfully managed a major server upgrade and overseen the completion of their Cyber Essentials certification. Our team works proactively to keep their systems running reliably, giving them peace of mind and allowing them to focus on their core mission. By understanding their unique operational needs, we’ve built a trusted partnership based on responsiveness and reliability.
Helen Baker, Chief Executive Officer, says:
"Pastel have consistently delivered outstanding customer support. Nothing is too much trouble. Their support teams have proven to be reliable, knowledgeable and incredibly responsive. A special mention for Mark, who works incredibly hard and always makes time to call and check that we are satisfied with the service. I would definitely recommend them to any business looking for high-quality, dependable Mobile, Voice and IT support systems."
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