Leverage your existing Microsoft 365 licence investment for enhanced communication and collaboration.
SIP Trunk Call Manager (STCM) offers business continuity for inbound calls with added reporting in the case of users being unable to connect to Microsoft Teams.
Whether in the office, travelling, or working from home, Teams Phone provides a seamless calling experience.
The Microsoft Teams Admin Centre provides a simplified management platform allowing you to manage and assign numbers and add new users in real-time and on demand.
Microsoft Teams Phone can grow and adapt to your needs. Instantly scale up and down users as and when your business requires.
Because it's cloud-based, there’s minimal capital outlay on new hardware and maintenance costs. Significant cost saving per user when compared to Microsoft’s calling plans.
RKW recently transitioned to Microsoft Teams for our VoIP solution and the experience has been exceptionally smooth thanks to the outstanding support from Pastel. From initial planning through to implementation and post-deployment assistance, their team have been on hand for us to get the most out of the system. The integration of Teams Voice has significantly improved our internal and external communication, and we’ve seen a noticeable increase in efficiency and collaboration across departments.
Alex Lovatt, Senior Systems Engineer, RKW
• An internet connection
• Microsoft 365 or Office 365 licence, including Teams
• Microsoft Teams Phone Standard add-on (included in the E5 licence)
Whether you need to make or receive calls, the user-friendly interface and real-time call management makes it easy to manage, transfer, hold calls. Chat with us to have all your communication tools in one place with Microsoft Teams.
Get all the voice calling capabilities your business needs through the already-familiar Teams interface, keeping all your communication tools in one place.
Pastel has partnered with Dubber to provide Call Recording for Microsoft Teams so that you can record, store and retrieve any conversation. Dubber enables businesses of all sizes to improve customer service levels, as well as help them meet their legal and regulatory obligations.
Use call recording to assist in training employees on how to handle telephone calls and customer enquiries effectively.
Drive better business decisions by exporting call recording data to create live reporting on platforms such as Power BI.
An elastic search feature provides almost instant access to recordings and voice AI transcriptions.
Call recordings can be manually paused and resumed in real time whilst on a call.
At Pastel we know the importance of making sure your service levels are always maintained. This is why we provide SIP Trunk Call Manager (STCM), a benefit we include as part of all our Microsoft Teams Phone solutions.
STCM acts as a reliable safeguard for your business, allowing it to remain operational even in the face of unexpected events like severe weather conditions or network outages. In the event of internet disruptions or failures with Teams, it serves as an excellent backup plan, ensuring that your business can continue providing uninterrupted customer service.
Do you need to integrate mobile devices with your voice services? Pastel can help manage your mobile estate, saving on costs and time by dealing with the networks for you. Let us take the hassle out of managing all your telecoms and IT systems with our full range of business services.
